Private Label Policies

CUSTOMER CONFIDENTIALITY

We value and respect our customers privacy. Client confidentiality is important and so is your “trade secrets”. We vow to keep each client’s confidential information and brand a secret. With First Element, rest assured that all parties are protected by a mutual NDA (Non-disclosure agreement).

PRICING

All prices are shown in Canadian dollars. For conversion, we recommend using a Currency Converter.

CUSTOM FORMULATION

Looking for a unique formulation or perhaps you have an existing formulation you would like us to manufacture for you? We’d be happy to assist you. Please see this link for further information on Custom Formulations. Please note there are no returns on custom products.   

PRICING FOR CUSTOM FORMULATIONS 

We would be happy to quote your private label project once we have all of the necessary information. We would require that a Non-Disclosure Agreement is signed and returned before any information is exchanged for the protection of both parties. After receiving the agreement, please sign, scan and email. After we have received the signed agreement, we will contact you and begin the price quote process. 

MINIMUM REQUIREMENTS 

Unlike other private label manufacturing companies, we do not have high minimums.  We know the cost of starting your brand and would be happy to assist you. We work with a minimum order of 50 units per product. Custom formulation minimums are 100 units per product and subject to change based on the formulation itself. This amount will be determined by doing a costing analysis.

PRE-PRODUCTION SAMPLES FOR CUSTOM FORMULATIONS

Private Label and Contract Manufacturing services are custom tailored to your product needs.  Because each order is customized to meet those requirements, all orders are NON-REFUNDABLE. Due to this policy, we strongly recommend that you purchase pre-production samples before finalizing your private label order. This will ensure that you are receiving the product you expect. There is a non-refundable deposit of $150.00 for this service and this amount will be applied toward orders that are placed within six months. Approval of pre-production samples will be required by the customer before placing the final order. Once we have received approval of the pre-production sample, production of the private label order will begin.

DELIVERY/SHIPPING 

First Element ships to Canada, United States, and some international destinations.  Private Label clients pay shipping charges to have the items sent to them or fulfillment centers. All orders will be shipped either via Canada Post or Fedex and will be paid by the client. At First Element, we consume some costs in shipping and provide a discount. All items are sent Standard shipping and may take 2-5 business days from the day the items are shipped. International shipping for sample orders will be shipped via Small Tracked Packet via Canada Post if the order is under 2kgs. Shipping may take 2-10 business days for these.

DUTIES AND TAXES

Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and will be collected upon delivery from the carriers for certain packages. These charges are the recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be.

SHIPPING TO AMAZON

1. All boxes are shipped with Amazon shipping labels.
2. No more than 150 items in 1 box.
3. Weight will be under 40lbs.
4. No peanuts are to be used in shipping.
5. Individual items will be packed in bubble bags with barcodes attached to the outside of them for amazon to scan upon arrival.
6. USA FBA Amazon fulfillment – We use our couriers to send the packages out and the client pays shipping costs.
7. Canadian FBA Amazon Fulfillment – Client uses the UPS Pre-Paid service on their Amazon account and send the shipping labels to us. We do not charge for shipping.

PRODUCTION TURNAROUND TIMES

Expected turnaround time for orders will vary depending upon the size of the order and services required to complete the order. A typical turnaround expectation for a simple fill order without any graphic art or label printing needs is approximately 3-10 business days. Custom orders may take additional time.  Stocked formulation orders at our minimum requirements may take 1-3 business days based on orders.

If you require artwork design and custom label printing, please add a minimum of 10 business days to your order processing time. As we will need time to create the label designs and get them approved. Label orders take a minimum of 5 business days to get back to us. During Christmas Sales season (August to December) or due to summer vacations at the vendor, expect to add 3 business days.

RETURNS/CANCELLATIONS 

Due to the nature of manufacturing with natural ingredients, there can be slight variations in color, thickness/thinness and scent of all bases from batch to batch. These changes are NOT grounds for a return. All sales are final. Due to the nature of our products, we are unable to accept returns and still guarantee purity of product to our customers.

Products will be replaced or refunded, only in the case of a shipping error on our part or damage during shipping only once a claim has been issued by the freight carrier. If we make a mistake, then we will immediately reproduce your product and will ship it to you via the originally requested method of transport. We will not Overnight reproduced product when you originally paid for ground services. 

Returns are not accepted for any reason once the custom product formula has been processed, or for accidentally ordering the wrong product, not liking the color, feel, texture, scent or any other physical aspect of the product or shelf life issues that may occur to products you have pre-approved or products that you alter after delivery

Note: For Custom product Cancellations, if allowed can only be done if we have not already started making your custom product or have not pre-ordered any required ingredients. Once production has begun, we cannot cancel, credit or refund for any reason. 

Stock cancellations can be processed at anytime, however there will be a re-stocking fee $50 or 10% which ever is greater. 

CLIENT CUSTOM BOTTLES

Clients have the option to send their custom bottles to First Element for use in the private label process. By choosing to do so, clients acknowledge and agree to the terms outlined in this policy. First Element will store client-custom bottles While active. During this time, the bottles will be kept in a secure and controlled environment. A client is considered inactive if there are no orders or communication from the client regarding the stored custom bottles for a continuous period of six (6) months. Upon reaching the six-month inactivity period, ownership of the stored client-custom bottles will be transferred to First Element. First Element reserves the right to use, sell, or dispose of the bottles as deemed appropriate. Clients will be notified in writing, via email or other means of communication on record, thirty (30) days prior to the expiration of the six-month inactivity period. The notification will serve as a reminder of the impending transfer of ownership. 

HEALTH CANADA AND FDA LABEL REQUIREMENTS 

We will provide you with the necessary ingredients for your labels in order to comply with the personal care products label regulations. We highly advise you to follow these recommendations to avoid penalties that may result in mislabeled product.