Shipping policy

Due to the nature of manufacturing with natural ingredients, there can be slight variations in color, thickness/thinness and scent of all bases from batch to batch. 

Our shipping team is working hard to get your products to you. Processing may take 1-3 days. Thank you for your patience!

You will receive tracking information by email as soon as it leaves our shop. On checkout you will be given an option to follow the tracking number via facebook messenger. 

We ship to anywhere in Canada and USA as well as many international destinations.

We offer a 100% 30-Day money back guarantee including refunds and exchanges for retail orders.

We’re proud of what we make and we believe that once you try us you’ll fall in love with our products too. However, we recognize that not every product will work for every customer so we’ve made it easy for you to try our stuff without any risk.

Please note: If the product return is based on preference, the original shipping fees are not refundable. You are responsible for return shipping charges. We cannot accept COD deliveries and we highly recommend you insure your return shipment. If the product is defective First Element will cover 100% of shipping.

Your feedback is critical to us as we continue to formulate amazing products, so please be honest with us, we really appreciate it! Send us an email! 

If you purchased your product from our online store and would like to return it, please write to us or call us at 1-888-483-4859.

International Rate - DUTIES AND TAXES
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and will be collected upon delivery from the carriers for certain packages. These charges are the recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be.