Where is First Element located? We are a Canadian company located in Midland, Ontario.

When will my order ship? Our orders are processed internally within 1-3 business days from the time of order. Please note that this does not include shipping time. Please allow an additional 1-7 business days, depending on your geographic location.

What are my shipping charges? Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page. Please note that we reserve the right to correct shipping charges should our estimate software experience problems. If this should be the case, we will notify you of any changes to ensure that you would still like to place the order.

Do I have to pay sales tax? Taxes are calculated based on where products are shipped to, not where they are ordered from. See the below chart for the appropriate tax amount. Customer orders to be shipped to the United States are not subject to Canadian taxes. British Columbia - 12% HST Alberta - 5% GST Saskatchewan - 5% GST Manitoba - 5% GST Ontario - 13% HST Quebec - 5% GST Newfoundland and Labrador - 13% HST Nova Scotia - 15% HST New Brunswick - 13% HST Prince Edward Island - 5% GST Northwest Territories - 5% GST Nunavut - 5% GST Yukon - 5% GST

Do you ship internationally? Yes, we can ship internationally and ship to Amazon in the USA on a regular basis. Items are shipped small tracked packet via Canada Post. Please note this may take additional days for delivery. (based on geographic area).

Who is responsible for customs, taxes and/or duties? Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and will be collected upon delivery from the carriers for certain packages. These charges are the recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be.

When will my credit card be charged? Your credit card will be charged within 24 hours of your order.

If I buy something and don’t like it, can I return it? First Element offers a 100% 30-day money-back satisfaction guarantee (less shipping charges) to all customers.

  • A product return form MUST accompany the returned product. A form will be sent by email upon request. 
  • If the product is defective First Element will cover 100% of shipping.

Please note: If the product return is based on preference, the original shipping fees are not refundable. You are responsible for return shipping charges. We cannot accept COD deliveries and we highly recommend you insure your return shipment.

My order has not arrived yet, Can I have a refund? We can't control shipping delays from couriers and refunds are not issued based on late or delayed shipping times. 

Where can I find more information about your products? The best place is right here! Each product page contains in-depth information about that product and an ingredients list.

Are your products hypoallergenic? We do not like to position our products as hypoallergenic. A list of ingredients is available for each product. There is no defined methodology to test for allergic reactions in personal care products, nor does the FDA regulate use of the term "hypoallergenic."

Are your products non-comedogenic? This term refers to ingredients in beauty products that clog the pores and can cause blackheads, pimples or cosmetic-related acne. We use beeswax and plant oils instead of potentially comedogenic, non-natural ingredients like mineral oil, petrolatum, and paraffin that are commonly found in other personal care products and cosmetics.

I am concerned that I may have had a reaction to one of your products. What do I do? If you are concerned that you may have a reaction or did have a reaction to one of our products, please contact us. In the case of life-threatening emergencies, please dial 911 or call your health care provider.

I am chemically sensitive. What are the pH values of your products and what products I can use? First Elements products are recommended for all skin types, even sensitive skin. Our products maintain a healthy skin balance.

Are any of your products certified organic? At First Element, we are striving to meet 100% natural on our products instead of 100% organic because we feel the organic standards for personal care products leave too much room for interpretation.

The standards and requirements that currently exist for organic products require that only 70% of the product is made with certified organic ingredients. The issue is with the remaining 30% of the product. This remaining 30% could include synthetic ingredients. At First Element we don’t agree with these standards and regulations, and vow to continually evaluate our ingredients and will use only those ingredients that are of natural origins.

How long will my First Element products stay fresh and what is the best way to store them? Our products are made with natural ingredients. We purposely present our products in smaller portions so you finish them while their ingredients are still fresh and providing their maximum effectiveness.

As such, we recommend you store creams and oils in a cool, dark place away from direct sunlight and heat. Creams may be stored in the fridge for ultimate protection.

Our products should be in good quality condition for 1-2 years. We recommend that our products are used within 12 months after opening since they are natural products. This includes keeping them out of extreme temperatures and direct sunlight. In general, any difference in texture or consistency of one of our products is often associated with it being a natural product. 

Do you test on animals and do your products contain animal-derived ingredients? First Element does NOT conduct product or ingredient tests of any kind on animals. A few of our products contain ingredients derived from bees such as beeswax.

I am allergic to bees. Can I still use your products? We do not use actual bee venom in our products – only bee by-products such as beeswax. However, if you are allergic to bee by-products, then we do not suggest using our products. We recommend that you contact your health care provider when changing your skin care regimen to find out which products are best for you.

Do your products contain synthetic fragrances? At First Element, we now offer a Natural line of scents and a synthetic line (Mens Grooming items only). We prefer to use All Natural scents where we can, although we had a high demand in our Private Label Services for more variety in our scents options. 


Extend your brand awareness by selling products with your brand and logo today!

We aim to be your one stop shop when it comes to the private label products as we’ll fully finish and pack the product for your end users. Meaning that we will label and pack your items and ship direct to your fulfillment center.

Private Label Tattoo Aftercare

Own your own Tattoo Parlour and want to sell your own aftercare products? Earn more profits by selling your own brand.

Private Label PROCESS: GETTING STARTED with First Element in 3 easy steps!

We know and understand that the process of starting a new brand can be daunting! That's why we have created an easy process and we will always do our best to accommodate any special requests you may have.

Whether you’re starting a new brand to sell on Amazon or a Barbershop looking to sell your own brand, First Element will help you get off the ground!

STEP 1 – Inquiry & Sampling

If you’re interested in starting your own brand, inquire today! Order samples and start testing our products today! We want you to be satisfied with our product!  

STEP 2 – Branding & Packaging

After you've tested the product, your next step is to decide on the branding and direction of your product line. Do you need assistance developing your brand? We can assist you in the label development. You may want to use our labelling structure and apply your logo to it, or we can assist with creating a new label. 

Inquire about Labelling and Graphic Design Services.

STEP 3 – Order & Production

Once you’re ready to begin your Private Label Brand, place your order via Purchase Order or direct email. We’ll confirm the order and begin manufacturing. All orders are made fresh upon order. General turnaround time for orders is 7-14 business days. Inquire for production deposit fees.

Frequently Ask Questions regarding Private Label.


You want your brand to stand out from the competition. Not only is a quality label important for selling your products, its also vital for communicating with the customer your company's image, values and increasing the perceived value of your brands products. A high-quality label can help set you apart from other brands.

Learn More


We stock our own packaging for the Private Label items. All of our packaging is bought by pallets in order to give our clients the best pricing of the private label items. If you would like to use your own unique bottles, we’d be happy to work with you.

Learn More



All products are made using the best ingredients from certified suppliers. Not tested on Animals.


Contact us today to get started with your Brand!