Returns and Refunds
If I buy something and don’t like it, can I return it? First Element offers a 100% 30-day money-back satisfaction guarantee (less shipping charges) to all customers.
- A product return form MUST accompany the returned product. A form will be sent by email upon request.
- If the product is defective First Element will cover 100% of shipping.
Please note: If the product return is based on preference, the original shipping fees are not refundable. You are responsible for return shipping charges. We cannot accept COD deliveries and we highly recommend you insure your return shipment.
My order has not arrived yet, Can I have a refund? We can't control shipping delays from couriers and refunds are not issued based on late or delayed shipping times.